Dear Sir,
My name is Hajer Alnajjar, and I am seeking a legal consultation regarding a serious issue involving the loss of personal data stored on Apple iCloud.
All of my Notes, which contained valuable personal and professional information, suddenly disappeared from my iCloud account. I contacted Apple Support, and during the troubleshooting session (Case No. 102718064523), the technical specialist asked me to open the Notes app through other linked email accounts (such as Outlook), even though I clearly explained that all my notes were stored under the iCloud folder only.
Apple later denied responsibility and claimed that the issue was not related to iCloud, despite my evidence that all data was stored there. I have already escalated the case to Apple’s Legal and Privacy Department, but I would like to understand my legal rights and possible actions under U.S. data privacy and consumer protection laws.
Please let me know if you can provide a short initial consultation (ideally free or low-cost) to review my situation and advise me on the next steps.
Thank you for your time and consideration. I look forward to your response.
Kind regards,
Hajer Alnajjar
My name is Hajer Alnajjar, and I am seeking a legal consultation regarding a serious issue involving the loss of personal data stored on Apple iCloud.
All of my Notes, which contained valuable personal and professional information, suddenly disappeared from my iCloud account. I contacted Apple Support, and during the troubleshooting session (Case No. 102718064523), the technical specialist asked me to open the Notes app through other linked email accounts (such as Outlook), even though I clearly explained that all my notes were stored under the iCloud folder only.
Apple later denied responsibility and claimed that the issue was not related to iCloud, despite my evidence that all data was stored there. I have already escalated the case to Apple’s Legal and Privacy Department, but I would like to understand my legal rights and possible actions under U.S. data privacy and consumer protection laws.
Please let me know if you can provide a short initial consultation (ideally free or low-cost) to review my situation and advise me on the next steps.
Thank you for your time and consideration. I look forward to your response.
Kind regards,
Hajer Alnajjar
Respuestas de Abogados
mohammad mehdi ghanbari
Nov 7, 2025
Nov 7, 2025
Hello, good morning. I understand how frustrating and distressing it can be when valuable information disappears, especially when dealing with a large corporation. Based on the details you provided, your situation involves complex issues of data privacy and consumer rights that may warrant legal action. To properly assess the strength of your claim and advise you on the most effective strategy, I need to conduct a thorough review of your case, including all correspondence with Apple and the specific evidence you have gathered. I can provide all necessary advice and outline potential solutions through a text-based consultation on WhatsApp. My fee for this comprehensive case evaluation will be negligible. Please let me know if you would like to proceed.
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