Vehicle breakdown

Question

My vehicle broke down and I took it to a [company removed] dealership. The initial fault was an oil leak; after investigation they topped up the oil and started the vehicle. After a while they heard a knocking sound and some other noises, so they switched off the engine and inspected it again. They then discovered a connecting rod protruding through the engine. Can the dealership be held liable to fix the vehicle, since the protruding rod happened because of negligence?

mohammad mehdi ghanbari · Accepted Answer

Hello, Thank you for reaching out. I hope you are well. If the dealership caused additional damage to your vehicle, such as a connecting rod protrusion, due to negligence during repairs, they are generally legally responsible for fixing the new issue at no cost to you. Iranian consumer protection laws also support your right to compensation or repairs if the service provider’s actions caused the damage. Please keep all records of the repairs and communications with the dealership. If they refuse to take responsibility, consulting a local lawyer with experience in consumer or automotive law is advisable. Best regards,

Vehicle breakdown

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