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PÉRISSON ANDRADE E MASSARO ADVOGADOS
Office in São Paulo, serves Mooca, Brazil
Consultation Free · 15 minutes
Hourly rate R$ 1,200

Founded in 2008
10 people in their team
Portuguese
English
Italian
Périsson Andrade e Massaro Advogados é um escritório full service de São Paulo, fundado há 18 anos, que atua em todo o Brasil e no exterior. Assessoramos empresas e pessoas físicas com o mesmo padrão de qualidade, do microempresário à grande corporação. Os sócios Périsson Andrade e...
AS SEEN ON

When a flight or air-cargo problem affects someone in Mooca

Mooca has no commercial airport, so local aviation-law matters usually involve flights through São Paulo-Guarulhos International Airport or Congonhas Airport, or air cargo shipped to or from the district. A lawyer can assess whether the issue concerns passenger rights, injury, lost baggage, cargo damage, an insurance dispute, or an aviation-related business contract.

Many passenger disputes with private airlines are handled in São Paulo state courts. The appropriate court and procedure depend on the parties, claim, and amount involved; living in Mooca does not by itself determine where a case will be heard.

When you may need an aviation lawyer

  • Your flight from Guarulhos or Congonhas was cancelled, substantially delayed, or affected by denied boarding, and the airline has not addressed your documented losses or required assistance.
  • Baggage was lost, damaged, or delivered late after your trip home to Mooca, and the airline disputes responsibility or the value of your belongings.
  • You were injured during a flight or at an airport, and need to preserve evidence, identify responsible parties, or pursue compensation.
  • A Mooca business sent goods by air and faces damaged, missing, or delayed cargo, or a dispute over the freight contract or insurance.
  • An international flight dispute raises questions about which rules apply, what damages can be claimed, or how soon a claim must be brought.

Key aviation and consumer rules

The Brazilian Aeronautical Code, Law No. 7,565 of December 19, 1986, governs civil aviation and addresses matters including air transport. Its application to a particular passenger or cargo claim depends on the facts and other applicable rules.

The Consumer Defense Code, Law No. 8,078 of September 11, 1990, may apply to disputes between passengers and airlines, including service failures and consumer remedies. The legal basis and available compensation depend on the claim and supporting evidence.

ANAC Resolution No. 400 of December 13, 2016, effective March 14, 2017, sets rules for air-passenger service, including information, assistance, and baggage handling. It does not itself guarantee a particular compensation award in every dispute.

Frequently asked questions

Do I need a lawyer to bring an airline claim?

Not always. In Brazil's small-claims courts, a party may generally appear without a lawyer at first instance for claims worth up to 20 minimum wages; a lawyer is required above that amount and for an appeal. A lawyer can still help assess evidence, deadlines, and the correct forum.

Can I file a claim in São Paulo if I live in Mooca?

A consumer may often bring a consumer claim in the court serving their domicile, subject to the applicable procedure and facts. The court assignment depends on the claim and address, so confirm the proper venue before filing.

What should I do first after a cancellation or delay?

Keep the ticket, boarding pass, airline notices, receipts, and records of any assistance requested or received. Make a written complaint to the airline and save its response and protocol number.

What evidence helps with a lost or damaged bag?

Keep the baggage receipt, photographs, purchase records, and the airline's written report or claim reference. Report the problem promptly and retain receipts for necessary replacement items.

How long does the airline have to return delayed baggage?

ANAC Resolution 400 sets a return period of up to seven days for domestic flights and 21 days for international flights. If baggage is not found within the applicable period, the airline must compensate the passenger under the resolution's rules.

Is compensation automatic when a flight is delayed?

No. The outcome depends on the circumstances, the airline's conduct, the assistance provided, and any proven loss or harm. Keep evidence of the disruption and expenses rather than assuming a fixed payment applies.

Does bad weather excuse the airline from helping passengers?

The reason for a disruption can affect responsibility for damages, but passengers may still have rights to information and assistance under applicable rules. Keep the airline's explanation and records of what assistance it offered.

How much does an aviation lawyer cost in Mooca?

Fees vary with the complexity, value, and expected work involved, and there is no single local price. Ask for a written fee agreement explaining the services, expenses, and any success-based fee; the OAB-SP fee schedule can provide a reference.

How long can a claim take?

An airline complaint may be resolved in days or weeks, while a court case can take longer and varies by court and dispute. A lawyer can give a more useful estimate after reviewing the documents, but cannot guarantee a result or timetable.

Is there a deadline for an international flight claim?

The Montreal Convention generally sets a two-year period for an action for damages within its scope. Other claims may have different deadlines, so get advice promptly and do not assume the same period applies to every flight problem.

Can ANAC order the airline to pay me compensation?

ANAC regulates and supervises civil aviation and receives reports about service issues. A compensation dispute may need to be addressed with the airline, through consumer channels, or in court; an ANAC report does not itself guarantee payment.

Official resources

  • Agência Nacional de Aviação Civil (ANAC): regulates and supervises civil aviation and provides information about passenger-service rules.
  • Fundação Procon-SP: provides consumer guidance and handles consumer complaints, including disputes with airlines.
  • Tribunal de Justiça de São Paulo (TJSP): administers São Paulo state courts, including civil and small-claims proceedings.

Next steps

  1. Immediately: collect tickets, booking confirmations, baggage records, airline messages, receipts, photographs, and medical or cargo documents relevant to the dispute.
  2. Within a few days: submit a written complaint to the airline, describe the requested remedy, and keep the protocol number and response.
  3. Within one week: check whether the issue falls under passenger, consumer, cargo, injury, or insurance rules, and note any potential filing deadline.
  4. When comparing lawyers: confirm an active registration with OAB-SP and ask about experience with the specific type of aviation dispute involved.
  5. Before hiring: ask for a written assessment of the proposed route, likely costs, documents needed, and any limitation-period concerns.
  6. After choosing counsel: sign a written fee agreement, provide organized copies of the evidence, and agree on how updates and settlement offers will be handled.

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Each profile includes a description of the firm's areas of practice, client reviews, team members and partners, year of establishment, spoken languages, office locations, contact information, social media presence, and any published articles or resources. Most firms on our platform speak English and are experienced in both local and international legal matters.

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Disclaimer:

The information provided on this page is for general informational purposes only and does not constitute legal advice. While we strive to ensure the accuracy and relevance of the content, legal information may change over time, and interpretations of the law can vary. You should always consult with a qualified legal professional for advice specific to your situation.

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