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In Bandung, a complaint about an officer’s conduct may involve an internal professional-ethics process, a criminal report, or a complaint about poor public service. The right route depends on what happened, the harm caused, and whether an ongoing investigation or detention is involved.
Complaints about officers serving in Bandung may be directed to the police professional and security division, including the relevant unit at Polda Jawa Barat or Polrestabes Bandung. A lawyer can help identify the responsible unit, preserve evidence, and distinguish an ethics complaint from a request for criminal investigation.
Medical records, photographs, witness details, messages, and available CCTV footage can matter. Keep original files and note when and where events occurred; do not put yourself at risk to obtain evidence.
Law No. 2 of 2002 on the Indonesian National Police sets out the Police’s functions, duties, and authority. It is relevant when assessing whether an officer’s conduct was consistent with the Police’s legal responsibilities.
Law No. 39 of 1999 on Human Rights, promulgated on 23 September 1999, protects fundamental rights and provides a framework for addressing alleged rights violations. Its relevance depends on the facts and the right said to have been affected.
National Police Regulation No. 7 of 2022 on the Code of Professional Ethics and the Commission on the Code of Professional Ethics, issued on 14 June 2022, governs professional-ethics procedures for police personnel. An ethics proceeding is distinct from a criminal case and does not itself determine every possible remedy.
No. A person can make a complaint without a lawyer. A lawyer may be particularly helpful where someone is detained, injured, facing threats, or unsure whether to pursue an ethics complaint, criminal report, or another route.
Complaints about professional conduct may be raised with the relevant Propam unit, such as Bidpropam at Polda Jawa Barat or the appropriate unit at Polrestabes Bandung. The correct office can depend on the officer’s assignment and the nature of the allegation.
No. Propam handles internal professional-ethics matters, while a criminal report seeks investigation of suspected criminal conduct. Depending on the facts, separate processes may be appropriate.
Keep medical records, photographs, messages, documents, witness names, and any recordings you already have. Preserve original files and make a dated account of events while details are fresh.
Yes. A person may raise concerns about alleged threats, excessive force, improper demands, or other conduct even without an arrest or criminal charge. The available process depends on the facts and the evidence.
There is no single timeline for every complaint. The time may depend on the type of process, the evidence, and whether the matter requires further investigation; ask the receiving office how to check its status.
Private lawyers set their own fees, and there is no single standard charge for these cases. Ask for a written explanation of the fee, what work it covers, and whether extra costs may arise.
People who meet the requirements may seek free legal aid through an accredited legal-aid provider under Law No. 16 of 2011 on Legal Aid. A provider can assess eligibility and explain what documents are needed.
The Ombudsman of the Republic of Indonesia handles complaints about maladministration in public services. It is not a substitute for a criminal investigation or a police ethics proceeding, though more than one route may be relevant.
A complaint does not automatically result in compensation. A lawyer can assess whether a separate remedy may be available and which procedure is appropriate to the alleged harm.
Tell a lawyer or the receiving authority about specific threats and keep records of them. If there is an immediate danger, seek urgent assistance from the appropriate authorities and prioritize safety.
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The information provided on this page is for general informational purposes only and does not constitute legal advice. While we strive to ensure the accuracy and relevance of the content, legal information may change over time, and interpretations of the law can vary. You should always consult with a qualified legal professional for advice specific to your situation.
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