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PÉRISSON ANDRADE E MASSARO ADVOGADOS
Office in São Paulo, serves Osasco, Brazil
Consultation Free · 15 minutes
Hourly rate R$ 1,200

Founded in 2008
10 people in their team
Portuguese
English
Italian
Consumer Rights Predatory Lending Auto Dealer Fraud +5 more
Périsson Andrade e Massaro Advogados é um escritório full service de São Paulo, fundado há 18 anos, que atua em todo o Brasil e no exterior. Assessoramos empresas e pessoas físicas com o mesmo padrão de qualidade, do microempresário à grande corporação. Os sócios Périsson Andrade e...
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When a loan in Osasco may involve abusive lending

In Osasco, disputes may involve bank loans, payroll-deducted credit, vehicle financing, or credit arranged online or through a loan correspondent. The relevant protections generally come from federal consumer and contract laws, while complaints and court proceedings can be pursued through services available to local residents.

A high interest rate alone does not automatically make a loan unlawful. A lawyer can examine the contract, the total cost of credit, how the loan was offered, and whether charges or deductions were properly authorized.

When you may need a lawyer

  • Unexpected payroll deductions: A lender is deducting installments from an INSS benefit or salary, but you do not recognize the loan or the amount differs from what you agreed to.
  • Repeated refinancing: A lender or correspondent arranged renewals that added fees or extended repayment without clearly explaining the new total debt.
  • Pressure to sign: You were urged to accept credit in person or online without a clear explanation of the interest rate, fees, or total amount repayable.
  • Vehicle financing problems: You dispute the balance or charges on a car loan and have received a collection notice or warning of repossession.
  • Several debts are unmanageable: Loan payments leave too little for basic expenses, and you need advice on negotiating debts or seeking treatment under Brazil's over-indebtedness rules.

Local laws that may apply

Consumer Defense Code, Law No. 8,078/1990: This federal law protects consumers against misleading practices and inadequate information, and provides rules for abusive contract terms. It applies to banking services; the Superior Court of Justice confirmed this in Súmula 297, issued in 2004.

Brazilian Civil Code, Law No. 10,406/2002: In force since January 11, 2003, it includes rules on good faith and contracts. Courts may consider those rules when reviewing disputed contract terms or the parties' conduct.

Law No. 14,181/2021: Effective July 2, 2021, this law amended the Consumer Defense Code to address over-indebtedness and responsible credit practices. It provides for measures such as debt conciliation for eligible consumers who cannot pay consumer debts without compromising their subsistence.

There is no single rate threshold that automatically makes every bank loan unlawful. The contract, disclosures, charges, circumstances of the offer, and applicable rules must be assessed together.

Frequently asked questions

What counts as abusive lending in Brazil?

It may involve misleading credit offers, missing or unclear cost information, unauthorized deductions, or contract terms that violate consumer protections. Whether a particular loan is unlawful depends on its documents and circumstances.

Is a high interest rate enough to challenge a loan?

Not by itself. A lawyer can compare the agreed terms and charges with the applicable rules and evidence, but there is no universal interest-rate ceiling for ordinary bank lending that decides every case.

Can I complain before going to court?

Yes. You can contact the lender first and keep the complaint reference, then seek help from Procon Osasco or another suitable consumer channel. A complaint does not prevent you from pursuing a court case if the dispute remains unresolved.

Can I take a case to court in Osasco?

Depending on the circumstances and jurisdiction, a consumer may be able to bring a claim in the local court serving their residence. The Juizado Especial Cível may handle eligible lower-value civil claims, but a lawyer can confirm the correct forum and procedure.

Do I need a lawyer for the Juizado Especial Cível?

For claims within the small-claims court's limit, a person may generally appear without a lawyer at first instance when the claim does not exceed 20 minimum wages. Legal representation is required above that amount, and different rules may apply on appeal.

What will a lawyer cost?

Fees depend on the work, complexity, and the agreement with the lawyer. Ask for a written fee agreement covering services, payment terms, and any additional expenses before hiring.

Can I get free legal assistance?

You may qualify for legal aid if you cannot afford the costs of a case without hardship. The court assesses requests for fee waivers, and the São Paulo Public Defender's Office can explain its service and eligibility requirements.

How long does a complaint or case take?

There is no guaranteed timeline. A direct negotiation or consumer complaint may be quicker than court proceedings, while a lawsuit can take longer depending on evidence, hearings, and any appeal.

What evidence should I collect?

Keep the signed contract, statements, payment records, messages, advertisements, and any proof of deductions or loan transfers. Request a copy of the contract and a breakdown of the total cost from the lender if you do not have them.

Can I challenge a loan I did not authorize?

You can dispute it with the lender and report the suspected unauthorized transaction through appropriate consumer or financial complaint channels. Preserve account records and promptly ask the lender how to contest deductions and protect your account.

What if I cannot afford all my debts?

Law No. 14,181/2021 provides procedures to address consumer over-indebtedness, including conciliation in qualifying cases. A lawyer or consumer protection service can help assess eligibility and identify which debts and creditors may be included.

Official resources

  • Procon Osasco: The municipal consumer protection service can provide guidance and handle consumer complaints, including disputes with lenders.
  • Banco Central do Brasil: The Central Bank provides information about regulated financial institutions and accepts complaints after the consumer has first contacted the institution. It does not decide individual claims for compensation.
  • Tribunal de Justiça de São Paulo (TJSP): The state court system provides information about court services and proceedings, including the Juizado Especial Cível.

How to find and hire a lawyer

  1. Gather your records, today if possible. Collect contracts, statements, messages, payment receipts, and proof of disputed deductions.
  2. Contact the lender in writing, within a few days. Request the contract, a full balance breakdown, and an explanation of disputed charges; keep the response and reference number.
  3. Seek local consumer guidance, within one to two weeks. Contact Procon Osasco or the appropriate official complaint channel, particularly if the lender does not resolve the issue.
  4. Shortlist lawyers, over several days. Look for lawyers registered with the Brazilian Bar Association who handle consumer-credit or banking disputes and serve Osasco.
  5. Compare consultations and written proposals, within one to two weeks. Ask about similar case experience, likely options, risks, fees, and whether negotiation or court action is appropriate.
  6. Check the engagement terms before signing. Confirm the scope of work, fee schedule, expenses, communication arrangements, and who will handle deadlines and filings.

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Disclaimer:

The information provided on this page is for general informational purposes only and does not constitute legal advice. While we strive to ensure the accuracy and relevance of the content, legal information may change over time, and interpretations of the law can vary. You should always consult with a qualified legal professional for advice specific to your situation.

We disclaim all liability for actions taken or not taken based on the content of this page. If you believe any information is incorrect or outdated, please contact us, and we will review and update it where appropriate.