Can we file a class action in Egypt against [company removed] for hidden fees on thousands of accounts?

File an administrative complaint with the Consumer Protection Agency (CPA). CPA can mediate, investigate and impose sanctions — it’s the usual first step for systematic hidden fees.

If the fee relates to bank accounts, escalate to the Central Bank’s consumer protection/complaints unit. Banks must respond and CBE can force refunds or remedies.

Coordinate a representative civil suit / joined individual claims. Egyptian courts don’t have opt-out class actions, but one or more lead claimants (or a consumer association) can bring a joined/representative case and other victims can intervene or grant POAs to a common lawyer. This is the common route to handle thousands of similar claims.

Evidence you must collect (essentials):

Account statements showing the fees and dates (export CSV/PDF).

Terms & conditions, fee schedules, screenshots of disclosures (or absence).

Copies of complaints sent to the company and any replies (or proof of no reply).

A list (spreadsheet) of affected customers with brief declarations/POAs.

Any internal bank notices or supplier contracts that mention the fee.

Yes, you may file a collective lawsuit (class action). Evidence: All documents that substantiate and prove the accuracy of your claims.