Can Hong Kong consumers bring a group claim over a trading app outage that caused losses?

Question

During a major market move, my trading app was down for hours and I couldn’t place orders, and many users reported the same issue. Is there a class action-style group claim in Hong Kong, and what evidence (screenshots, logs, complaints) should we collect first?

Hauzen LLP · Accepted Answer

We can assist with this matter. We will need to review the relevant evidence, including the trading app’s terms of service, time-stamped screenshots showing when the app was unavailable or orders could not be placed, any explanations provided by the trading app operator for the alleged failure, and all related communication records, including complaints.

Can Hong Kong consumers bring a group claim over a trading app outage that caused losses?

Lawyer Answers

Hauzen LLP

Need Personal Legal Help?

Related Legal Experts