Can I cancel a paid training contract in Indonesia if the provider changed dates and refuses a refund?

Hi.

Under Indonesian law, you may have valid grounds to cancel the training and request a refund, even if the provider’s terms state “no refunds.”

This is because your agreement was based on the original schedule, and the provider’s unilateral changes, especially if made more than once may constitute a failure to perform the contract as agreed (wanprestasi) under the Indonesian Civil Code.

Additionally, under the Consumer Protection Law (Law No. 8 of 1999), any standard clause that eliminates a consumer’s right to compensation such as a strict “no refund” policy may be deemed invalid if it unfairly disadvantages the consumer.

Since the schedule changes materially affect your ability to attend, you are not simply withdrawing from the agreement; rather, the provider has altered the key terms of the contract.

Accordingly, you are entitled to request cancellation and a refund, and if the provider refuses, you may escalate the matter through consumer dispute mechanisms such as the Consumer Dispute Settlement Body (BPSK) or pursue a civil claim. 

Thank you, 

RAMANDA FIRM