Can we start a class action against [company removed] for overbilling prepaid customers in Jamaica?

Great question. This is a situation that can affect many customers and understandably has people looking for real remedies. In Jamaica, a class action in the formal sense (like in some other jurisdictions) doesn’t currently exist under that name in our civil procedure rules. However, groups of affected consumers can take collective legal action through coordinated claims or a representative action in the Supreme Court. To consider collective action for alleged overbilling of prepaid customers: Gather Evidence You already have screenshots, receipts, and account histories. This is essential. Keep: clear records of dates, amounts, and alleged extra charges, copies of your communications with the company, details of how many customers, and the total amounts involved. Identify Common Legal Claims Possible legal bases could include: breach of contract, violation of consumer protection principles, unjust enrichment, and/or misrepresentation or unfair billing practices. The specific cause of action will depend on the contractual terms and what the utility provider's rules say about billing. Engage an Attorney An attorney can: review the evidence, advise whether a coordinated group claim or representative action is appropriate, calculate potential damages, and draft and issue a letter of demand to the company. Often, a well-crafted pre-action demand can lead to negotiations before filing court proceedings. Determine What Compensation Might Be Sought Depending on the evidence and legal theory, affected consumers could seek refunds of overcharged amounts, interest on those amounts, legal costs, and possibly general damages if losses can be shown. Keep in mind that Jamaican courts usually require clear proof of loss and causation, and sometimes even mitigation (mitigation of loss means that a person who suffers a loss must take reasonable steps to reduce or avoid further damage after becoming aware of the problem). Court Proceedings (if necessary) If the matter is not resolved through demand/negotiation, your lawyer can file a claim on behalf of all affected customers, either as multiple coordinated individual claims or a representative action where one or more claimants represent the group with a common grievance. The best approach depends on the number of claimants, the amounts involved, and the strength of evidence. It is best to have an attorney review the strength of your evidence and/or engage in pre-action negotiations before taking any steps toward litigation