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Auto Dealer Fraud in Kolkata refers to deceptive and unlawful practices perpetrated by automobile dealerships, covering issues like odometer tampering, price packing, unnecessary dealer add-ons, and misleading vehicle presentations. Both the Indian Contract Act, 1872, and the Consumer Protection Act, 2019 provide the legal framework to safeguard consumers' rights against such fraudulent activities.
Choosing to engage the help of a lawyer is beneficial in situations where the fraud is complicated or the dealership refuses to rectify the situation. You may require the assistance of a lawyer if you've been a victim of bait-and-switch advertising, sold a previously damaged or salvaged vehicle without disclosure, charged for unnecessary or nonexistent services, or fallen victim to fraudulent contract terms or warranty conditions.
The Indian Contract Act, 1872, stipulates that any agreements based on fraudulent activities are not enforceable. The Consumer Protection Act, 2019 allows consumers to lodge complaints in cases of unfair trade practices such as misleading advertisements, false guarantees, and deceptive representation. The Motor Vehicles Act, 1988 also governs compliance of dealerships with regard to sale and registration of motor vehicles.
Any deceptive or illegal practice by auto dealerships intended to deceive clients, including misrepresentation of the vehicle's price, condition or performance, manipulated financing contracts, or failure to reveal vehicle history.
You can lodge a complaint with the Consumer Forum at the district, state and national level. There’s an online portal for filing complaints or you can visit their nearest office.
The statute of limitations under the Consumer Protection Act, 2019, for filing a case is two years from the day the complainant becomes aware of the fraudulent practice.
Yes, if proven, a consumer forum may order the dealer to make a full refund in addition to paying compensation for any harm suffered.
Documentation such as contracts, receipts, warranties, and maintenance history, along with photographs depicting disclosed defects or misrepresentations can serve as evidence. Eye-witnesses or expert testimonials can also strengthen your case.
The Ministry of Consumer Affairs, Food and Public Distribution oversees consumer protection, and their website provides valuable resources and aids in understanding the rights of consumers. Kolkata's Motor Vehicles Department's website can also help in understanding the laws and regulations about motor vehicle transactions.
If you believe you are a victim of auto dealer fraud, you should immediately consult with a lawyer who specializes in consumer protection or auto fraud cases. Documentation of all transactions, contracts, and communications with the dealership should be kept handy. Finally, a formal complaint should be lodged with the Consumer Forum or the relevant government authority.
