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Consumer Protection Law in Bertioga, as in the rest of Brazil, is principally governed by the Brazilian Consumer Defense Code (Código de Defesa do Consumidor - CDC). This legislation ensures that consumers have their rights respected in all transactions involving goods and services. In Bertioga, consumers are shielded from abusive practices, misleading advertising, and unfair contractual terms. Local consumer protection authorities and organizations work to ensure businesses follow these rules and that consumers are supported when problems arise. The law covers purchases in person and online, contracts, warranties, and guarantees, ensuring wide application to everyday life in Bertioga.
While many consumer disputes can be settled amicably, there are situations where legal support becomes necessary. Common examples in Bertioga include:
A lawyer can help you understand your rights, gather evidence, represent you in negotiations, and, if needed, file actions in the courts or with PROCON (the consumer protection agency).
In Bertioga, consumer protection is strongly influenced by federal law, especially the Consumer Defense Code. Key local practices and regulations support this, particularly through PROCON Bertioga, which offers consumer support and mediation services. Notable aspects relevant to consumers include:
PROCON is a governmental consumer protection agency that provides guidance, mediates disputes, and oversees local businesses. You can submit complaints directly to PROCON Bertioga, which often mediates between consumers and companies.
No. If a product is defective and cannot be repaired within 30 days, consumers can choose a refund, replacement, or credit, as outlined in the Consumer Defense Code. The choice is yours, not the store's.
Yes. The CDC covers both online and offline purchases. You are protected from fraud, misleading information, and have the right to a 7-day regret period to return online purchases.
Collect evidence of the refusal, keep receipts and communication records, and file a complaint with PROCON or seek legal assistance to enforce your rights.
Yes. For non-durable goods, the term is 30 days. For durable goods or services, it is 90 days. Legal action should ideally be taken within five years, depending on the situation.
Not every clause is forbidden, but clauses that create an excessive disadvantage or are contrary to good faith or the CDC can be declared null and void.
Yes. Hotel bookings, tours, and related services must comply with consumer protection standards. You have rights to information, quality, and recourse against poor service or breaches of contract.
The CDC provides for liability in cases of injuries or damages resulting from a product or service. You have the right to seek compensation, and the burden is generally on the supplier to prove absence of fault.
Yes, especially in the Small Claims Court for claims up to 20 minimum wages. However, for complex cases or higher amounts, legal advice is recommended.
Yes. All information about products and services must be provided in Portuguese, ensuring clear understanding for the consumer.
If you seek further information or direct help regarding consumer protection in Bertioga, consider contacting:
These organizations can guide you on how to proceed or help resolve your issue.
If you believe your consumer rights have been violated in Bertioga, here is a recommended course of action:
Protecting your consumer rights is fundamental. Understand your legal options, seek assistance from specialized professionals, and use local resources to secure a fair solution.
