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Browse our 1 legal question about Consumer Protection in United Arab Emirates and the lawyer answers, or ask your own questions for free.
The aim of Consumer Protection Law in Dubai (Law No. 24 of 2006, updated by Law No. 2 of 2011) is to ensure a balanced and safe trading environment that fosters competitiveness and is beneficial both for the consumer and for the trader. The law covers a broad spectrum of consumer transactions and provides protections against fraudulent and deceptive commercial practices. Importantly, it requires that all goods and services meet a standard of quality that consumers are generally entitled to expect.
While the Consumer Protection Law applies to all consumer transactions in the UAE, disputes can arise in various scenarios. You may require the services of a lawyer if you've been sold a product or service not up to standard, misled by false advertising, or experienced other commercial misconduct. A lawyer can ensure you are fully aware of your rights and guide you through the legal procedures involved in pursuing justice.
The most relevant aspects of local laws to Consumer Protection in Dubai include provisions on misrepresentation, prohibitions on the sale of harmful goods, and the requirement to display clear and accurate prices. In addition, a trader who fails to adhere to a warranty or guarantee can face severe penalties. The Dubai Department of Economic Development (DED) is responsible for enforcing Consumer Protection Laws in Dubai and has the power to award a variety of remedies to consumers, including refunds, exchanges, and monetary compensation.
Consumers have a right to safety, information, choices, representation, redress, education and a healthy environment. This includes the right to return defective products and right to know accurate details about the products offered.
Yes, visitor or tourist in the UAE can file a complaint with the Consumer Protection Department in the DED if they believe their rights have been violated.
The DED is responsible for receiving and resolving consumption-related complaints, and penalizing violating establishments. They also educate consumers and traders about their rights and obligations.
Complaints can be made to the DED through their call centre, website, or a mobile application called 'Sallety'.
While the Law does not specify a time limit to make a complaint, it is always best to lodge the complaint as soon as possible after the incident occurred.
The Department of Economic Development (DED) website offers valuable resources including relevant regulations, standards, and circulars that are worth consulting. Additionally, the UAE’s Ministry of Economy website contains a wealth of information on consumer protection laws and your rights as a consumer.
If you have an issue that requires legal advice, you should contact a lawyer specialized in consumer protection law. They will be able to guide you with your case, explain your rights, and help you pursue just compensation if your consumer rights have been violated. Next, lodge a complaint with the DED if necessary. Ensure to provide them with all relevant documents such as receipts, warranties etc. during your complaint submission.
