Share your needs with us, get contacted by law firms.
Free. Takes 2 min.
The Consumer Protection Act of 2019 governs Consumer Protection Law in New Delhi, and all over India. This law seeks to protect and uphold the rights of consumers and provides a mechanism to address grievances. It takes into account the new age of digital e-commerce and establishes authorities at both central and state levels to ensure speedy redressal of consumer complaints. From fraud and deceptive business practices to hidden product faults and false advertising, all these issues fall under the purview of consumer protection law.
Legal advice may be needed in many situations such as when: your rights as a consumer have been violated, you've purchased a defective product, been a victim of false advertising, faced unfair business practices, or encountered issues involving warranties and guarantees. A consumer protection lawyer can help navigate the complex legal framework, possibly seek compensation for any harm suffered, and ensure that violators are brought to justice.
The Consumer Protection Law in New Delhi is the same as the national Consumer Protection Act of 2019. Some of the key aspects include the establishment of Consumer Protection Councils at the district, state and national levels; strict penalties for misleading advertisements and deceptive practices; and, the institution of a 'Product Liability' concept where a manufacturer or service provider can be held accountable for faulty goods/services. The Act also introduces mediation as a mechanism for speedy resolution of disputes.
In India, every consumer has the right to be informed, the right to choose, the right to safety, right to be heard, the right to redress, and the right to consumer education.
Consumers can file a complaint online using the Consumer Online Resource and Empowerment Centre (CORE) or file a physical complaint at the nearest District Consumer Forum.
As per the Consumer Protection Act, the complaint needs to be resolved within 90 days. In case lab testing is needed, it can be extended to 150 days.
The consumer court may award compensation commensurate to the loss or damage suffered, as well as punitive damages in certain cases. The product/service in question may also be replaced.
Yes, you can represent yourself in a consumer court. However, having a lawyer can help navigate the complexities of the legal process.
For more information, visit the website of the Department of Consumer Affairs, Government of India and the National Consumer Helpline. Additionally, you can check out India Code, a portal that contains all statutory laws in India, including the Consumer Protection Act.
If you believe you need legal assistance, note down all relevant facts of your case in detail, gather supporting documents, and consult a lawyer specializing in consumer law. Prepare a concise statement summarizing your case. You can then proceed to file a formal complaint at the consumer court within two years from the date of the incident.
