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Abu Dhabi, United Arab Emirates Attorneys in related practice areas.
Browse our 1 legal question about Consumer Rights in United Arab Emirates and the lawyer answers, or ask your own questions for free.
Consumer rights law in Abu Dhabi, as enforced by the UAE's Consumer Protection Department, is aimed at safeguarding consumers from unfair and deceptive practices by merchants or service providers. It encapsulates various rights including but not limited to, the right to know product information, the right to return a faulty product, the right to safety, and the right to informed choice. These laws adhere to the principles and regulations dictated by the Federal Law No.24 of 2006, on Consumer Protection, and are intended to create a fair economy and boost consumer confidence in the marketplace.
Despite the clear regulations in place, disputes between consumers and retailers, manufacturers, or service providers are prevalent. Instances, where you may require the help of a lawyer, include when a merchant refuses to reimburse or replace defective goods, declining to honor warranties, misrepresenting information about a product, engaging in deceptive pricing, or violation of privacy. A lawyer specialized in consumer rights can interpret the laws, provide suitable legal advice, and represent your interests in court if necessary.
The foundation of Consumer Rights Law is the Federal Law No.24 of 2006, which provides a comprehensive set of rules to protect consumers. This law states that consumers have the right to receive accurate information about products and services, protection against fraudulent or misleading practices, right to file a complaint about merchant malpractices, and the right to safe environment whilst using the product or service. Furthermore, it mandates businesses to provide complete product disclosure, adhere to product safety norms, respect privacy, and adequately redress consumer grievances.
Under the UAE law, you have the right to return faulty goods or ask for compensation. This applies even if the seller refuses to accept returns or replaces the goods as part of its policy.
You can raise a complaint with the UAE's Consumer Protection Department either through their website or via the Awaser UAE mobile app. You need to provide the necessary details and evidence of the dispute.
The law prohibits merchants from unfairly increasing their prices and demands them to display prices clearly on all products.
The law does not specify a particular time-frame but it's always better to report a fault as soon as possible. Interpretations regarding a 'reasonable' timeframe can vary.
No, under the law, you have the right to get a refund if the service you received was unsatisfactory and not as described or promised.
Seller policies cannot override your legal rights. Even if the shop has a 'No Refund' policy, you can legally ask for a refund or replacement for faulty items.
The law permits you to cancel a service contract if the service was not provided within the agreed timeframe, or it was not as described or of satisfactory quality.
The law generally applies to transactions within the UAE but some online platforms may offer international consumer protection, given the nature of eCommerce today.
No, the law prohibits businesses from using customers' personal information without their explicit consent.
Yes, the law provides for safety and quality of goods. Any harmful product can be reported and the merchant will be held accountable.
You can refer to the following governmental bodies for more information or help – The Consumer Protection Department of the UAE, Ministry of Economy, Abu Dhabi Department of Economic Development (ADDED), and Abu Dhabi Judicial Department. Additionally, the UAE's official government portal also provides valuable information regarding consumer rights.
If you're facing a consumer dispute, consider contacting a local lawyer specializing in consumer rights law. Collect and preserve all evidences such as receipts, warranties, and communication records, which can support your case. You may also consider filing an official complaint with the relevant authorities before going to court.
