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Consumer Rights Law in Cambodia is governed by the Law on Consumer Protection, enacted in 2019 to regulate the production, distribution, and promotion of goods and services in the market. The law safeguards consumers from fraudulent and misleading business practices, ensuring that consumers receive adequate information about products and services, and have a right to fair treatment. The law encompasses provisions related to deceptive advertising, misleading pricing, warranties and refunds, and consumer contracts.
There might be instances where you may require a lawyer to represent your Consumer Rights. Examples of these situations include conflicts over warranties or service agreements, disputes over product quality or service delivery, or cases where you have been deliberately misled by false advertising or fraud. A lawyer will help you understand your rights and navigate the complicated legal procedures to find the best possible outcome.
The Law on Consumer Protection contains key aspects of locals laws relevant to Consumer Rights. For instance, consumers have a right to receive truthful information about the goods and services they purchase, and businesses are forbidden from using deceptive or fraudulent practices. In addition, businesses must honor warranties and service agreements, and consumers have a right to refund or exchange in some situations. Violations can lead to penalties for businesses, including administrative fines, and in some cases, business suspension or closure. Furthermore, the law safeguards consumers' personal information and protects them from aggressive sales practices.
The time limit to return a defective product is dependent on the mutual agreement between the consumer and the seller. If there is no agreement, the law does not specify a set time limit.
Businesses are not obligated to provide a refund without a receipt. However, a receipt is not the only proof of purchase according to the law; credit card statements or other proofs may also be accepted.
No, deceptive weights, measurements or quantities are prohibited by law. Businesses in violation may face serious penalties.
If a business fails to honor its warranties or service agreements, the consumer has the right to complain to the Consumer Protection Commission or commence legal proceedings.
Aggressive sales practices, such as intimidation or harassment, are forbidden. Consumers who experience such practices are encouraged to report them to the authorities.
Yes, the law covers online businesses as well as physical stores. It is unlawful for online businesses to mislead consumers, infringe their privacy or engage in fraudulent practices.
Complaints can be lodged with the Consumer Protection Commission, which is responsible for investigating and resolving these issues.
If a consumer's privacy is violated by a business, the individual can lodge a complaint with the commission or commence legal proceedings.
False and deceptive advertising is illegal. If you believe you've been misled by false advertising, you can lodge a complaint or seek legal advice.
Yes, consumers in Cambodia have the right to receive goods and services of an acceptable quality. If not, they are eligible for a replacement, repair, or refund as per the law.
For more information, you can contact the Consumer Protection, Competition and Fraud Repression Directorate-General, which is the primary authority in Cambodia for regulating consumer affairs and ensuring compliance with consumer laws. Other resources include consumer protection organizations and consumer advice centers that may provide free advice or information.
If you need legal assistance with consumer rights, it's advisable to contact a lawyer who is experienced in this area of law. Be sure to gather all relevant documentation such as receipts, warranties, service agreements, or any other evidence that might support your case. If necessary, you can also file a complaint with the Consumer Protection Commission.
