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In New Zealand, consumer rights are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws apply equally across all regions, including Christchurch. If the product or service you paid for doesn't meet certain standards, these laws can help. Essentially, they stipulate that goods and services sold must be fit for their intended use, safe, durable, and match the description made by the retailer or service provider.
You may need a lawyer if a business has breached your rights as a consumer. Common situations include defective goods, substandard services, or misleading sales practices. Lawyers well-versed in Consumer Law can provide advice and represent you if your case escalates to a dispute resolution process or court proceedings. They can also help you understand the nuances of laws and ensure your rights are protected.
The Consumer Guarantees Act 1993 protects consumers by ensuring that goods and services are of an acceptable quality or standard. If not, you may be entitled to a repair, replacement, or refund. The Fair Trading Act 1986 prevents businesses from providing misleading or untrue information about products or services. It also prevents deceptive trade practices and manipulation which impact consumer decisions. Breaches of these laws can result in hefty fines for businesses, and compensation for consumers.
Under the Consumer Guarantees Act, if the product is faulty, you have the right to ask for a repair, replacement, or refund from the seller.
Yes, if a service is not performed with reasonable care and skill, you can request the service to be redone or get a refund under the Consumer Guarantees Act.
If a seller misleads you about a product or service, they may be in breach of the Fair Trading Act. In such cases, you can seek remedies provided under this Act.
You may lodge a complaint with the Commerce Commission or take your complaint to a Disputes Tribunal or District Court.
Yes, both the Consumer Guarantees Act and Fair Trading Act apply to online transactions unless the seller is a private individual not engaged in trade.
The Commerce Commission New Zealand, Consumer Protection, and Citizen's Advice Bureau offer resources and advice on consumer rights. These organizations provide detailed information about your rights as a consumer and steps you can take if they’ve been violated.
If you feel you have a case related to consumer rights law, it's often a good idea to seek legal advice. Start by contacting Consumer Protection or a legal advice service like Citizen's Advice Bureau. They can offer preliminary advice and guide you on whether to approach a lawyer. If a lawyer is necessary, they can help you find one experienced in Consumer Rights Law.
