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Sibiu, Romania Attorneys in related practice areas.
Consumer Rights in Sibiu, Romania, like the rest of the country, are protected by Romanian Law - the Law on consumer protection no. 363/2007. These regulations ensure that consumers are protected against deceptive and unfair business practices and cover various aspects like warranty, return policies, and deceptive advertising. These laws apply to both local businesses operating in Sibiu as well as companies conducting business online with local consumers.
Having a lawyer can be beneficial in situations where you believe your consumer rights have been violated. Common scenarios include unfair billing practices, breach of warranty, deceptive product labeling, or even fraud. A lawyer who specializes in consumer rights can help decipher the legal jargon, lay out your options, and guide you with their expertise for suitable legal action.
Key aspects of consumer rights laws in Sibiu are similar to Romanian national law. Notably, Law no. 363/2007 mandates that products and services must match their description and be of satisfactory quality. For most purchases, consumers have a 14-day period from the day on which the product was delivered to revoke the contract and return the product. Businesses are required to provide clear information about the products or services before the purchase, including complete details about costs.
For most purchases, the law allows consumers to rescind the contract within 14 days from the day they received the product, without having to give reasons or paying penalties. However, consumers may have to bear the cost of sending the product back to the seller.
If a product is found to be defective, consumers have the right to request the product to be replaced or repaired free of charge, or to receive a partial/full refund.
Deceptive advertising can include any false claims about a product or service, omitting vital information about the product or service, or practices that mislead consumers in any way.
No, businesses are required to provide complete cost details before the purchase transaction. This includes taxes, delivery charges, and any extra fees. Undisclosed fees can be considered as a violation of consumer rights.
Under Romanian law, businesses are obliged to sell products or services at the advertised price. Not doing so can be considered as a deceptive business practice.
The National Authority for Consumer Protection (ANPC) is the main governing body for consumer rights in Romania. Their website offers a variety of resources, publishes consumer guides, and provides a platform for filing official complaints.
If you feel your consumer rights have been violated, it's advisable to first contact the business to resolve the issue. If the problem persists, consider seeking legal advice. Should you decide to hire a lawyer, find one that specializes in Consumer Rights law, as they'll have expert knowledge in this area. Remember that you also have the right to file a complaint to the ANPC.
