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Consumer Rights Law in Warsaw, Poland, ensures that consumers are protected from unfair trading practices and guarantees the safety and quality of the products they purchase. It includes the right to information, the right to safety, the right to choose, and the right to redress. These general principles are primarily derived from European Union Law and are subsequently enforced through local Polish regulations.
You may need a lawyer for various situations involving consumer rights. For instance, if you've purchased a defective product, been a victim of false advertising or deceptive trade practices, or if your person or property has been harmed by a faulty product. A knowledgeable lawyer can help you understand your rights, advocate on your behalf, and obtain compensation for your losses.
The key aspects of local laws relevant to Consumer Rights in Warsaw, Poland include: Consumer Protection Law, Civil Code, and Unfair Competition Act. Together, they promote transparent practices, prohibit deceptive and aggressive practices, provide a legal framework for claims, warranty, and damages, and enforce an obligation for product and service quality and safety. Product warranty in Poland, for example, is valid for a minimum period of two years from the purchase date.
If you purchase a faulty product, you have the right to request a repair, replacement, or refund. If the trader claims they cannot fix it or replace it, they are obligated to offer a price reduction or a full refund.
If you bought the product online, off-premise, or from a catalogue, you can return the product within 14 days without giving any reason. It's not the case if the product was bought directly in a physical store.
The seller is responsible for any damage to the product during delivery to the consumer.
Online merchants must respect the General Data Protection Regulation. If they misuse your data, they can face significant penalties, and you have the right to claim compensation for any damages suffered.
If a seller refuses to respect your consumer rights, you can lodge a complaint with the UOKiK (Office of Competition and Consumer Protection) or take the matter to court with the assistance of a lawyer.
Several official bodies and organizations can provide further advice or assistance, including the Office of Competition and Consumer Protection (UOKiK), European Consumer Centre (ECC) Poland, and local Consumer Ombudsman offices.
If you believe your consumer rights have been violated and you need legal assistance, you should speak to a lawyer specializing in consumer rights law. Also, document all related incidents, keep any related receipts, emails, or other records, and file a formal complaint with the trader and the relevant bodies such as the UOKiK or ECC.
