Best E-commerce & Internet Law Lawyers in Tommerup

About E-commerce & Internet Law in Tommerup, Denmark

E-commerce and internet law covers the legal rules that apply to buying, selling and providing services online. In Tommerup, Denmark, businesses and consumers operate under Danish law and European Union rules. That means local matters like business registration and municipal permits are handled by Assens Municipality and Danish authorities, while much of the substantive law - consumer protection, data protection, online liability and cross-border e-commerce rules - is governed by national acts that implement EU directives and by EU regulations such as the General Data Protection Regulation - GDPR.

For sellers and platforms based in or serving customers in Tommerup, it is important to comply with Danish requirements on terms and conditions, consumer rights, electronic contracting, marketing rules, data processing, taxes and payment services. Small local shops selling online face the same national and EU obligations as larger Danish companies, so getting early legal advice helps avoid fines, disputes and extra costs.

Why You May Need a Lawyer

Legal issues in e-commerce and internet matters can be technical and cross-disciplinary. You may need a lawyer in Tommerup if you encounter any of the following situations:

- Setting up an online store - creating terms and conditions, return policies, cookie and privacy notices, and ensuring compliance with distance selling rules.

- Collecting and processing personal data - mapping processing activities, drafting data processing agreements, performing data protection impact assessments, and responding to data breaches under GDPR.

- Disputes with customers - handling refunds, chargebacks, consumer complaints, unfair contract terms or litigation before Danish courts or consumer complaint boards.

- Marketing and email campaigns - ensuring consent for direct marketing, complying with the Marketing Practices Act and anti-spam rules.

- Cross-border sales and VAT - configuring VAT, using OSS or IOSS schemes, and handling import VAT for goods sold to other EU countries.

- Platform and intermediary liability - clarifying responsibilities for user-generated content, takedown requests and compliance with the Digital Services Act or national implementing rules.

- Intellectual property issues - protecting trademarks and domain names, dealing with copyright takedowns, and drafting licence agreements for digital content.

- Payment and fintech issues - complying with PSD2 rules, strong customer authentication requirements, and contractual terms with payment service providers.

- Regulated products - selling age-restricted goods, medical devices, alcohol or food online involves special licensing and labelling rules.

Local Laws Overview

Key legal areas and rules particularly relevant to e-commerce in Tommerup include:

- E-commerce rules - E-handelsloven implements the EU E-Commerce Directive and sets requirements for information duties, commercial communications, electronic contracts and seller identification on websites.

- Consumer protection - Forbrugeraftaleloven and Markedsføringsloven protect consumers on distance contracts, mandatory right of withdrawal, required pre-contract information and rules on unfair terms.

- Data protection - GDPR applies across the EU. Databeskyttelsesloven supplements GDPR in Denmark. Organisations must register data processing activities, provide privacy notices, obtain lawful bases for processing and notify Datatilsynet in relevant breach situations.

- Electronic communications and cookies - Rules on cookies and electronic marketing are governed by the Electronic Communications Act and the Marketing Practices Act - consent for non-essential cookies is typically required, and unsolicited marketing communications are restricted.

- Payment services and fintech - Danish law implements PSD2 and regulates payment institutions, strong customer authentication and open banking requirements.

- VAT and tax rules - Skattestyrelsen enforces VAT rules. Cross-border e-commerce sellers must understand VAT registration, the One-Stop Shop - OSS - and Import One-Stop Shop - IOSS - options for simplified VAT handling.

- Intellectual property and domain names - Patent- og Varemærkestyrelsen handles IP registrations. DK Hostmaster administers .dk domains and manages domain dispute processes.

- Platform liability and content moderation - EU-level rules such as the Digital Services Act set new obligations for hosting platforms and marketplaces. Danish enforcement and national administrative practices also matter for how takedowns and notice-and-action procedures work.

- Local administration - Assens Municipality may issue local permits for physical operations, signage and waste handling. Business registration and filings are handled through Erhvervsstyrelsen - the Danish Business Authority.

Frequently Asked Questions

Do I need to have my website and terms of sale in Danish?

There is no universal obligation that all web content be in Danish, but if you are selling to consumers in Denmark you should provide key information in Danish. Consumer protection rules require clear pre-contractual information, and offering terms in Danish reduces the risk of disputes and enforcement actions. Using Danish for mandatory notices like the right of withdrawal and complaints procedures is strongly recommended.

What consumer rights apply to online purchases in Denmark?

Consumers in Denmark have a statutory right of withdrawal for most distance contracts - typically 14 days - during which they can cancel purchases without giving reasons. Consumers must receive clear pre-contract information about the seller, the product, price, delivery costs, and withdrawal terms. Refund deadlines and delivery obligations are also set out in Danish consumer law.

What are my GDPR obligations as an online seller?

If you collect personal data - names, addresses, emails, payment details - you must have a lawful basis for processing, provide a privacy notice, implement appropriate security measures, and keep records of processing activities. High-risk processing may require a data protection impact assessment. Data breaches that pose risks to individuals must be reported to Datatilsynet within 72 hours, and in some cases affected individuals must be notified.

How should I handle cookies and tracking on my site?

Non-essential cookies and tracking technologies generally require informed consent before activation. You must provide accessible information about cookie purposes and allow users to accept or reject categories. Necessary cookies related to the technical functioning of the site do not require consent, but you must still inform users about them.

What tax and VAT rules apply when I sell to customers in other EU countries?

Cross-border sales within the EU trigger VAT rules that depend on whether you sell to consumers or businesses and on sales volumes. The OSS scheme can simplify VAT reporting for business-to-consumer sales across the EU. For imports from third countries, IOSS may apply for low-value consignments, while other imports may require local VAT registration or collection at customs.

Who is liable for user-generated content on a marketplace or platform?

Platform liability depends on the role of the service provider and the applicable rules. Hosting providers may benefit from limited liability if they do not have knowledge or control of illegal content and act promptly when notified. Marketplaces that play an active role in transactions may have more extensive obligations. Recent EU rules such as the Digital Services Act also introduce new transparency and risk-management obligations for larger platforms.

What do I do if a customer files a complaint or chargeback?

Respond promptly and document all communications, deliveries and refunds. Try to resolve disputes directly with the customer using clear evidence. If a payment chargeback occurs, respond to the payment provider with documentation. For unresolved consumer disputes you may face a complaint to Forbrugerklagenævnet or enforcement by the Danish Competition and Consumer Authority.

How do I protect my brand and domain in Denmark?

Register trademarks with Patent- og Varemærkestyrelsen to secure brand rights in Denmark and consider EU trademark protection for broader coverage. Use DK Hostmaster to register .dk domains and follow their dispute resolution process if you face cybersquatting or domain conflicts. Monitoring and enforcement are important to prevent dilution or misuse of your brand online.

Are there special rules for selling regulated products online?

Yes. Products like alcohol, tobacco, pharmaceuticals, medical devices, certain cosmetics and foods have specific rules on labelling, age verification, licensing and advertising. You must ensure compliance with sector-specific legislation and obtain any required permits or registrations before offering such products online.

When should I consider bringing a lawyer or mediator into a dispute?

Engage a lawyer early if the dispute involves significant sums, complex legal issues like cross-border jurisdiction, alleged breaches of consumer law, data breaches, or potential infringement of intellectual property. For consumer disputes, mediation and alternative dispute resolution may be faster and less costly than court litigation. A lawyer can advise on the best dispute resolution route and on settlement terms.

Additional Resources

Useful Danish and EU bodies, agencies and organisations for e-commerce and internet law matters include:

- Datatilsynet - Danish Data Protection Agency - for GDPR guidance and breach reporting.

- Skattestyrelsen - Danish Tax Agency - for VAT and tax questions, including OSS guidance.

- Erhvervsstyrelsen - Danish Business Authority - for company registration and business rules.

- Forbrugerklagenævnet and Konkurrence- og Forbrugerstyrelsen - for consumer complaints and enforcement.

- Patent- og Varemærkestyrelsen - for trademark and IP registrations.

- DK Hostmaster - for .dk domain registration and dispute handling.

- Assens Municipality - for local permits and municipal requirements applicable to Tommerup businesses.

- Forbrugerrådet Tænk and European Consumer Centre - for consumer rights information and cross-border disputes.

- Guidance on EU rules - resources on the Digital Services Act, eIDAS and PSD2 from relevant EU institutions and Danish implementing authorities.

Next Steps

If you need legal assistance in Tommerup for e-commerce or internet law, consider the following practical steps:

- Gather key documents - website terms and policies, contracts with suppliers and payment providers, privacy notices, recent customer complaints and any correspondence related to the issue.

- Identify the core issue - compliance, dispute, data breach, IP conflict, tax or licensing problem. Being specific helps the adviser scope work and estimate costs.

- Look for a lawyer with relevant experience - seek counsel who understands Danish consumer law, GDPR, online marketplace rules and EU cross-border e-commerce. Ask about experience with similar cases and whether they offer fixed-fee packages for standard compliance work.

- Arrange an initial consultation - many lawyers offer a first meeting or call to assess the matter and outline possible solutions and fees.

- Consider a compliance audit - for new or growing online businesses, an audit of terms, privacy, cookies, payments and VAT settings can prevent future problems.

- Use alternative dispute resolution where appropriate - mediation or consumer complaint boards can be quicker and cheaper than litigation.

- Keep records and adopt good practices - maintain documentation of consent, contracts and processing activities, and implement security measures to reduce legal risks.

Taking informed and timely action will reduce legal exposure and help your online business in Tommerup grow in a compliant and sustainable way. If you are unsure where to start, consult a local lawyer with e-commerce and internet law expertise to get tailored advice for your situation.