To Whom It May Concern, I am writing to seek advice regarding my recent experience with [company removed], specifically concerning what I believe to be a failure in their duty of care and responsible gambling obligations.

In Australia, licensed betting operators are required under the National Consumer Protection Framework and the various state-based gambling codes to monitor customers for signs of problem gambling and to intervene when a player's activity suggests a risk of significant loss. When a patron's total betting turnover exceeds AU$250,000 and the account shows a net loss of AU$50,000, the operator should have triggered its responsible-gaming safeguards—such as offering self-exclusion, setting betting limits, or providing contact details for counseling services. If the operator failed to apply any of these measures despite clear indicators of harm, you may have grounds to lodge a complaint with the relevant state regulator (e.g., the Victorian Commission for Gambling and Liquor Regulation, New South Wales Independent Liquor & Gaming Authority) or to seek redress through the Australian Competition and Consumer Commission's dispute-resolution pathways.

While the regulatory framework obliges operators to act responsibly, enforcement and remedial actions vary by jurisdiction. You can start by documenting all betting statements, communications, and the lack of intervention, then submit a formal complaint to the regulator overseeing the operator's licence. If the regulator finds a breach of responsible-gaming obligations, it can impose penalties on the operator and, in some cases, order compensation or corrective measures for affected customers. Because the specifics of each case depend on the operator's licence conditions and the applicable state legislation, it's advisable to consult with us to assess the strength of your claim and guide you through the complaint process.

Sincerely,
Ascendance International Organization