Can Vietnamese customers file a group lawsuit over a bank’s hidden fees and get refunds?

In Vietnam
Last Updated: Feb 27, 2026
My bank started charging “service fees” that were not clearly disclosed, and many customers in Vietnam are complaining online. I want to know if we can bring a group claim together, what evidence we need, and how compensation is usually calculated.

Lawyer Answers

Ascendance International Consulting (A-I-C)

Ascendance International Consulting (A-I-C)

Mar 1, 2026

It sounds like a concerning issue, and we can certainly help you explore the possibility of a group claim. To move forward, the first step would be to gather evidence of the undisclosed service fees, including bank statements, transaction records, and any communication with the bank that references the fees. Additionally, online customer complaints or reviews could be valuable to demonstrate the broader impact. For a group claim, you’ll typically need to show that multiple customers were affected by the same issue, and compensation can vary, but it’s usually based on the fees charged and any financial losses incurred due to the lack of disclosure. We can assist you in assessing your options, organizing the claim, and helping to navigate the process effectively. Let me know if you’d like to discuss it further.


Sincerely,


Ascendance International Organization

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