Drafting Service Level Agreements for Philippines BPO Firms
Service Level Agreements (SLAs) in the Philippines are governed by the Civil Code and specific statutes like the Data Privacy Act of 2012. Service credits are the primary remedy for...
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Service Level Agreements (SLAs) in the Philippines are governed by the Civil Code and specific statutes like the Data Privacy Act of 2012. Service credits are the primary remedy for...
Explicit IP Transfer is Mandatory: Under Philippine law, intellectual property rights do not automatically transfer to the client in all "work-for-hire" scenarios; the contract must contain express assignment language. DPA...
Drafting a Business Process Outsourcing (BPO) contract in the Philippines requires balancing operational needs with strict local data privacy and labor laws. An enforceable agreement defines service expectations, protects intellectual...