Terms of Service

1.1. Website - the website operated by Lawzana Limited available at https://lawzana.com.

1.2. User/you - any person using Lawzana or accessing the Website.

1.3. We/us/our - means Lawzana Limited.

1.4. Setup Legal profile - Add the information of a law firm in our website.

1.5. Lead - means an item listed on your marketplace account web page, that can be synchronised through Lawzana.

1.6. Firm - the single law firm or legal practice that holds the membership, being the legal entity, or for a sole practitioner the individual lawyer, identified in the membership account.

An entity that is separately established in another Jurisdiction is treated as part of the same Firm only if all of the following are satisfied: (a) where that Jurisdiction has a system for registering, licensing or authorising law firms or legal practices, the entity holds the applicable registration, licence or authorisation in its own name; (b) where no such system exists, the entity gives us evidence that it may lawfully provide legal services as a law firm or legal practice in that Jurisdiction; (c) it is under common ownership, common control or common management with the Firm; (d) it operates at least one Qualifying Office in that Jurisdiction; and (e) the Firm holds it out to the public, on the Firm's own website and in its marketing, as an office of the Firm rather than as a cooperation, affiliate, correspondent or member of a network. A consulting, advisory, business-services, immigration-services, corporate-services or similar company does not become part of the Firm merely because it is commonly owned, employs lawyers or supports the Firm.

Sharing a name, brand, trade mark, website, domain, email domain, principal or ultimate owner is not, by itself, sufficient to make an entity, person or location part of the Firm. The following are not part of the Firm and may not be listed as part of it: (i) a network, alliance, association, panel, desk arrangement, cooperation arrangement or referral arrangement of independently owned or controlled law firms or lawyers; (ii) an independent lawyer, law firm or other person who assists the Firm, including as counsel, local counsel, consultant, correspondent, of counsel or referral partner; (iii) a company or other vehicle that is neither authorised to practise law nor otherwise lawfully entitled to provide legal services as a law firm or legal practice in the relevant Jurisdiction; (iv) an entity, practice or office that is planned, under formation or incorporation, or awaiting any registration, licence or authorisation required to practise; and (v) the individual admission or licensing of a lawyer in a Jurisdiction where the Firm has no Qualifying Office.

A separately eligible firm must hold its own membership if it cannot be included in the Firm under this Section. This applies even where the firms have common owners, control, management or branding. Lawzana may permit each such firm to hold its own membership, provided the memberships are accurate and are not created or used to circumvent a plan limit, verification decision, suspension or other restriction under these Terms.

1.7. Branch (called an Office in the dashboard) - the Firm's main physical office and each additional physical office of the same Firm that satisfies every criterion for a Qualifying Office in Section 4B.2 when listed and for as long as it remains listed. A location that does not satisfy those criteria is not a Branch, whatever the Firm calls it, and may not be listed as an office on the Firm's profile.

1.8. Qualifying Office - a location that satisfies all the criteria in Section 4B.2.

1.9. Resident Lawyer - a lawyer who satisfies Section 4B.2(c) for a Branch.

1.10. Service Area - a place in which the Firm states that it provides services without claiming to have a Qualifying Office there. In the dashboard, a Service Area may be described as a Remote market or by another product label. A Service Area is not a Branch, Office, Qualifying Office or representation that the Firm has premises or a Resident Lawyer in that place.

1.11. Jurisdiction - for Sections 1.6 to 1.10, 4A and 4B, the country in which a location is situated or, where the practice of law is regulated at state, provincial, cantonal or emirate level, that state, province, canton or emirate.

2.1. Lawzana is a web application that connects customers requiring legal services with law firms.

2.2. Before using Lawzana, you have to create a personal account as a client or a Law firm Account.

2.3. The account may also be created through third-party services as part of the Website functionality. You may link the account with third-party services (including but not limited to Facebook or Google), by allowing and granting us the right to access your third-party account pursuant to applicable third party terms and policies. By granting us access through third-party services, you accept and understand that we shall be entitled to access and store certain information regarding you (more information in our Privacy Policy).

2.4. Lawzana synchronizes the information of your law firm either from your web either provided personally for a person in charge of managing the firm profile.

3.1. Any user who registering account with Lawzana shall: (1) comply with these Terms of Service while using Website and Lawzana; (2) immediately inform us on any illegal or unauthorized activity or a security breach (including any loss, theft, or unauthorized disclosure or use of a username, password); (3) be responsible for all activities that occur under such user's account; (4) provide information which is accurate, relevant and up-to-date; (5) provide all equipment, software, and information necessary to use Lawzana; (6) be solely responsible for any fees, including Internet connection, incurred while using Lawzana.

3.2. Any user shall not: (1) upload to Lawzana any content or file that contains or redirects to a virus, worm, Trojan horse, or other harmful technology or component that unlawfully accesses or downloads content or information stored within the Service or on the hardware of Lawzana Limited, our affiliates, or any third party; (2) decompile, interfere with, hack, reverse engineer, disassemble, modify, copy, or disrupt the functionality, integrity, features, or performance of the Lawzana; (3) access the Lawzana with intent and/or in order to create a comparable or similar application or software or copy any features, graphics, ideas, images, videos, intellectual property or functions of the Lawzana; (4) create accounts by any means other than Website interface (scraping, creating accounts in bulk); upload to Lawzana any content or file that infringe upon any patent, copyright, trademark, or any other proprietary or intellectual rights of any other party; (5) use the membership to operate, list or generate leads for any law firm, lawyer, location or business other than your own Firm, falsely present a Service Area as an office, list a location that is not a Qualifying Office as a Branch, or sell, resell, broker or earn compensation for referring any Lead or client inquiry provided through Lawzana, except for professional assistance and client referrals permitted by Sections 4A.2 and 5.7.

3.3. We retain the right to suspend or cancel the account of any user, accused of breaching of rules as mentioned in this Terms of Service. In such circumstances, we reserve the right to cancel the user account without a refund.

4.1. Each prepaid subscription plan includes the available number of Leads specified and is due monthly starting from the day of processing of the first fee payment. Unless otherwise specified on the subscription plans description, the subscription renews automatically at the end of the billing term with automatic charging to your account. If you would like to discontinue automatic renewal, you have to turn off automatic billing or cancel the subscription.

4.2. All fees are in United Estates Dollars (USD), excluding VAT. VAT and other applicable taxes will be applied during the purchase. Please note that you are solely responsible for paying own taxes applicable to your use of Lawzana and other services available through website.

4.3. We reserve the right to change our pricing at any time. Any changes to the pricing are not retrospective and shall not apply to the purchases made.

4.4. You may change your subscription plan at any time. When you purchase a subscription plan with an enhanced number of Leads, the change shall be immediate. If you change your subscription to a subscription plan with fewer leads the change becomes effective at the beginning of the next billing term.

4.5. You may cancel the subscription plan at any time. However, if you are not a consumer (i.e., a natural person who is acting for purposes which are outside his/her trade, business, craft or profession) we do not offer any refund for the subscription fees in case you want to cancel your plan. If you are a consumer, you have the right to withdraw 14 days without giving any reason with reimbursement of all payments received. The withdrawal period will expire after 14 days from the purchase made. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the sale contract by an unequivocal statement (e.g., a letter sent by post or email).

4A.1. Memberships. Each membership entitles one Firm, as defined in Section 1.6, to use Lawzana. The Firm may list its Branches subject to Section 4B. Separately eligible firms, including firms with common owners, may each hold their own membership where they cannot be combined under Section 1.6. You may not use one membership to list, represent or generate leads for another firm, lawyer, location or business.

4A.2. No sale or brokering of Leads. Leads and client inquiries provided through Lawzana are for the Firm's own professional use. Except as expressly permitted below, you may not transfer or share a Lead or client inquiry with another lawyer, firm or person. You may not sell, resell, broker, syndicate or license a Lead or client inquiry, or receive a fee, commission or other consideration for passing it to another lawyer, firm or person.

This restriction does not prevent the Firm from engaging counsel, local counsel or an expert to assist with an actual client matter where: (a) the Firm remains responsible for the matter and the person's work to the extent required by applicable law and professional rules; (b) the arrangement is permitted by those rules; (c) the client is informed and gives consent where required; and (d) the Firm shares only the client information reasonably necessary for the work, lawfully and with appropriate safeguards. It also does not prevent a referral made at the client's direction or with the client's informed consent where the Firm cannot act because of a conflict, lack of competence or another professional restriction, provided the Firm receives no fee, commission or other consideration for the referral. Neither exception permits the Firm to list the assisting or referred lawyer, firm or location as its own lawyer or Branch unless that listing independently satisfies these Terms.

4A.3. Verification of eligibility. We may require you to show that the Firm, each entity and Branch listed under the membership, and each lawyer shown on the profile satisfies Sections 1.6, 1.7 and 4B. Verification is governed by Section 4B.4. Common ownership, control, branding or economic integration does not by itself establish that a location is a Qualifying Office.

4A.4. Our rights. If we reasonably determine that a membership breaches this Section 4A, that a Branch is not a Qualifying Office, or that a lawyer is inaccurately listed, we may take a proportionate step under Sections 3.3, 4B, 8.1, 11A.5 or 20. This may include requiring a separately eligible firm to obtain its own membership, removing or hiding inaccurate content, merging or removing duplicate profiles, or suspending or terminating an account. Plan inclusions, pricing and any refund or credit relating to Branches or Service Areas are governed by Sections 4B.5 and 4B.6.

We will give brief reasons for a determination under this Section and a reasonable opportunity to correct the profile or ask us to reconsider, unless giving reasons would be prevented by law or would create a material security, privacy, fraud-prevention or regulatory risk. We may hide affected content immediately while we investigate or while a correction or review is pending.

4B.1. Principle and priority. A Branch listing tells clients that the Firm has a physical office at that location. Every Branch, including the Firm's main office, must therefore be a Qualifying Office. A Service Area identifies a place the Firm serves without making that claim. Ownership, branding, a contract with a local lawyer or a lawyer's personal admission does not by itself create a Qualifying Office.

For a decision about a Branch or Service Area, including verification, limits, pricing, removal, notice, refunds and credits, this Section 4B prevails over any inconsistent general right in Sections 3.3, 7.7, 8.1 or elsewhere in these Terms. Those general rights continue to apply in all other respects.

4B.2. Qualifying Office. A location is a Qualifying Office only if all the following criteria are satisfied when it is listed and for as long as it remains listed:

(a) Physical premises. The Firm occupies physical office premises at the listed street address under a lease, licence or title held by the Firm, an entity that is part of the Firm under Section 1.6, or the sole practitioner. Lawyers of the Firm work there and clients can be received there during normal business hours. A dedicated suite in a serviced or co-working facility may qualify if it is separately occupied by the Firm and staffed during normal business hours. A virtual office, mailbox, mail-forwarding address, registered-office address, registered-agent address, "care of" address, hot desk, shared desk, meeting-room-only arrangement, or desk or room borrowed from or hosted by another law firm or business does not qualify.

(b) Lawful local practice. Where the Jurisdiction registers, licenses or authorises law firms or legal practices, the Firm or entity occupying the premises holds the applicable status in its own name. Where no such regime exists, the Firm must be able to demonstrate that it may lawfully provide legal services as a law firm or legal practice in that Jurisdiction from the address. In every case, the Firm or entity occupying the premises must be permitted to practise the law of that Jurisdiction from that address. Authority limited to foreign law or international law does not satisfy this requirement. A consulting, advisory or other non-law-practice vehicle does not qualify merely because it shares owners with the Firm or employs lawyers.

(c) Resident Lawyer. At least one lawyer attached to the Branch: (i) is admitted to practise local law in the Jurisdiction and holds any current practising licence or certificate required there; (ii) is a partner, member, director, shareholder or employee of the Firm, rather than independent counsel, a consultant, correspondent, referral partner or other external professional; and (iii) works principally from that office and is ordinarily present there. A lawyer may count as the Resident Lawyer of only one Branch across Lawzana. Every lawyer listed on the Firm's profile must be a partner, member, director, shareholder or employee of the Firm, and their title, relationship and principal Branch must be stated accurately. The Firm's use of external professional assistance under Sections 4A.2 and 5.7 does not make the external professional a Firm lawyer or Resident Lawyer, and does not make their premises a Qualifying Office.

(d) Local contact. The Branch has a telephone number local to the Jurisdiction that is answered by the Firm's staff during normal business hours, and an email address at the Firm's own domain.

(e) Practice of law. The business conducted at the location is the Firm's lawful practice of law. A consulting, advisory, business-services, immigration-services, corporate-services or similar vehicle that is not itself entitled to provide legal services as a law firm or legal practice in the Jurisdiction does not qualify.

(f) Current status. Every criterion in this Section is currently satisfied. A planned office or entity, or one awaiting required premises, registration, licensing, authorisation or recognition, may not be listed as a Branch.

(g) Accurate public presentation. The Firm presents the location accurately on its website, in marketing, in professional directories and in relevant public registers. We may consider current and historical public descriptions, including descriptions such as desk, presence, cooperation, associated office, affiliate, correspondent or network member. A historical description is evidence, but is not conclusive. The Firm may rebut it with current evidence showing that the location now satisfies every requirement of this Section.

4B.3. Service Areas. If the applicable Lawzana product permits Service Areas, a Firm may identify a place as a Service Area only if: (a) it is in a country where the Firm operates at least one Qualifying Office; (b) the Firm may lawfully provide the stated services to clients in that place; (c) the description does not state or imply that the Firm has an office, premises or Resident Lawyer there; and (d) the listing complies with the published limits and eligibility rules for the relevant product and subscription plan.

A Service Area does not need its own premises, office or locally resident employee. It does not give the Firm an automatic right to receive leads, rank or appear in search results, enter a new geography, or obtain any other product feature. It does not expand the Firm's legal authority to practise or Lawzana's geographic eligibility rules. The plan description and any terms accepted at checkout determine whether Service Areas are included and whether an agreed charge applies.

4B.4. Verification and decisions.

(a) We may require evidence reasonably necessary to verify a Firm, entity, Branch, Resident Lawyer or Service Area. We will identify what we need and provide a secure channel for submission. You must provide the requested evidence within 14 days. We may grant a reasonable extension where the evidence cannot reasonably be obtained within that period.

(b) Depending on what is being verified, relevant evidence may include a lease, licence or title for the premises; evidence of the Firm's registration, licence, authorisation or lawful right to practise; a Resident Lawyer's current practising certificate and relationship with the Firm; a local business or tax registration; a recent utility or telephone record; or dated photographs showing the premises and signage. We may also check public registers, contact the relevant regulator, telephone or visit the premises, and review public statements. We will not request more evidence than is reasonably necessary for the verification purpose.

(c) You may redact personal and financial information that is irrelevant to the request. We will restrict access to verification material to personnel and service providers who need it for verification, compliance, security, dispute handling or legal obligations, and will handle it under our Privacy Policy. We will keep it only for those purposes. We will delete raw verification documents when they are no longer needed, but may retain a minimal record of the verification, its outcome and material needed for legal claims, regulatory obligations, fraud prevention or enforcement of these Terms.

(d) We will make a reasonable determination based on the relevant available evidence. If evidence is missing, late or inconclusive, we may treat the relevant status as unverified. We may hide a Branch, Service Area or lawyer while verification is pending if reasonably necessary to protect clients, Lawzana or the integrity of the service.

(e) We will give brief reasons for an adverse determination unless prevented by law or doing so would create a material security, privacy, fraud-prevention or regulatory risk. You may correct the relevant information or request reconsideration with supporting evidence within 14 days after notice of the decision, or within a longer reasonable period we specify. We will consider the request reasonably. We may keep affected content hidden during that review. A Branch removed for failing verification may be relisted only when we confirm that it satisfies the applicable requirements.

(f) Verification is for Lawzana's administration of the service. It is not a representation or warranty to the Firm, a client or anyone else that a Branch is a Qualifying Office or that the Firm or lawyer is legally entitled or professionally competent to act in a matter (see Section 5.6).

4B.5. Plan limits, charges and price changes. The number of Branches and Service Areas included in a subscription, and any separately priced add-on, are those disclosed in the applicable plan description and agreed at checkout. This Section does not itself impose a new fee, per-Branch price or verification fee.

We may change those inclusions or prices for a future renewal term by giving at least 30 days' notice under Section 12 before the renewal takes effect. The notice will state the effective date. You may cancel before that renewal in accordance with the cancellation terms. A change does not apply during the paid term already in progress unless you expressly agree to it.

If the profile exceeds an applicable disclosed plan limit, we may ask the Firm to select which eligible listings to keep or to accept an available plan or add-on before the excess listings remain active. Any removal remains subject to Sections 4B.4 and 4B.6.

4B.6. Refusal, editing and removal. We may refuse, hide, edit, relabel or remove a Branch, Service Area, lawyer profile or location claim where we reasonably determine that it is inaccurate, misleading, ineligible, unverified, outside an applicable plan limit, or likely to create a material legal, professional, regulatory, security or user-protection risk. We may act immediately where reasonably necessary for protection, then provide the reasons and review opportunity required by Section 4B.4(e).

Where a compliant listing is removed solely because of a Lawzana business decision, and the Firm separately paid for an affected add-on for a period extending beyond removal, we will offer, at the member's choice, a pro-rata refund or account credit for the unused part of that add-on. This does not create an automatic refund or credit for the base subscription or for removal caused by breach, ineligibility, inaccurate information, verification failure, a plan limit disclosed and agreed at checkout, or a legal or safety requirement.

4B.7. Misrepresentation. Knowingly or materially misrepresenting a location as a Qualifying Office, a place as a Service Area, or a person's relationship with the Firm is a material breach. Subject to Sections 4B.4 and 4B.6, we may correct or remove the information, mark the profile as unverified, suspend or terminate the membership, and decline a future membership intended to repeat or circumvent the breach. You will indemnify us under Section 17 against a claim, complaint, loss or regulatory action arising from materially inaccurate office, location or lawyer information supplied or maintained by you.

4B.8. Profiles and no circumvention. A Firm may hold one membership and one profile. Separately eligible firms that cannot be combined under Section 1.6 may hold separate memberships, including where they share owners, control, management or branding. No person may create or use duplicate, sham or misleading firms, entities, memberships or profiles to circumvent a plan limit, refusal, removal, verification decision, suspension or other restriction. We may merge, correct, remove or suspend profiles used for circumvention, subject to the decision safeguards in Section 4B.4.

4B.9. Continuing obligation. You must stop claiming a location as a Branch immediately when it ceases to satisfy Section 4B.2 and notify us within 7 days. If a lawyer leaves or no longer satisfies Section 4B.2(c), you must remove or correct that lawyer's listing promptly and notify us within 7 days. The Branch itself must be removed only if it no longer has another Resident Lawyer who satisfies Section 4B.2(c), or if it otherwise ceases to be a Qualifying Office. You must also remove or correct a Service Area immediately if it ceases to satisfy Section 4B.3, including where the Firm no longer has a Qualifying Office in that country, and notify us within 7 days. By renewing, you confirm that the Branches, Service Areas and lawyer relationships on the profile remain accurate and eligible.

4B.10. Existing listings. This Section applies to listings created before it takes effect. We will notify the Firm by email or a prominent account notice of the date on which it takes effect for existing listings. That date will be no earlier than the notice date. These notice and transition requirements apply notwithstanding the general amendment provisions in Section 12. A Firm will have 30 days from that specified effective date to correct or remove a listing that does not comply, unless the notice allows a longer period. We may hide a listing sooner where reasonably necessary under Section 4B.4(d) or 4B.6.

5.1. Profile Initiation by Lawzana: Lawzana may proactively create profiles for law firms based on publicly available information to facilitate a comprehensive directory. Law firms will be notified via email and given the option to claim their profile or request its removal.

5.2. Claiming a Profile: Upon receiving an invitation, law firms may claim their profile by following the instructions provided in the notification. Claiming a profile allows the firm to access and manage the information presented on Lawzana, including updating details and responding to inquiries.

5.3. Profile Accuracy and Updates: Law firms are responsible for ensuring the accuracy and completeness of their profile information upon claiming and at all times thereafter. Lawzana relies on the law firms to update their information to keep the directory accurate and up-to-date. This includes listing as Branches only Qualifying Offices, identifying Service Areas without suggesting an office presence, listing only lawyers who are partners, members, directors, shareholders or employees of the Firm, and describing each listed lawyer's relationship with the Firm and principal Branch accurately, in accordance with Sections 4A and 4B.

5.4. Unclaimed Profiles: If a law firm does not respond to the invitation to claim their profile within a specified period, Lawzana will maintain the basic profile with the information initially gathered. Such profiles will be clearly marked as unclaimed on the platform.

5.5. Profile Removal Requests: Law firms may request the deletion of their profile from the Lawzana directory at any time. Upon such request, Lawzana will remove the profile and any associated data in accordance with our data retention policies and applicable legal requirements.

5.6. No Endorsement: Creation of a profile by Lawzana does not constitute an endorsement or verification of the law firm, nor does it imply a partnership or any special relationship between Lawzana and the law firm.

5.7. Authorization and Professional Compliance: By creating or managing a law firm profile, you represent and warrant that: (a) you are duly authorized to act on behalf of the law firm and to bind the law firm to these Terms; (b) you are either a qualified legal professional authorized to practice law in the relevant jurisdiction(s), a partner or owner of the law firm, or an officially designated representative with authority to manage the firm's business operations; (c) all client inquiries, leads, and legal matters received through Lawzana will be handled exclusively by qualified legal professionals who are authorized to practice law and provide legal services in accordance with applicable law, professional ethics rules, and bar association or regulatory requirements in the relevant jurisdiction(s); and (d) you will ensure ongoing compliance with all applicable professional responsibility and ethical obligations.

The Firm remains responsible for handling client inquiries, Leads and legal matters through its partners, members, directors, shareholders and employees, subject to the professional assistance permitted below. It must not sell, broker or pass Leads for compensation.

The Firm may engage counsel, local counsel or an expert to assist with an actual matter where the Firm remains responsible to the extent required by applicable law and professional rules, the arrangement is permitted by those rules, the client is informed and gives consent where required, and only information reasonably necessary for the work is shared lawfully and with appropriate safeguards. Where the Firm cannot act because of a conflict, lack of competence or another professional restriction, it may refer the client at the client's direction or with the client's informed consent, provided it receives no fee, commission or other consideration for the referral. These arrangements do not make the external professional part of the Firm and do not permit the Firm to list that person or their location as its own unless the listing independently satisfies Sections 1.6 and 4B.

6.1. The following additional services can be performed by Lawzana to ensure a seamless and effective multichannel sales process:

• 6.1.1. Law firm Accounts Management;
• 6.1.2. Content Management;
• 6.1.3. Listing Optimization;

6.2. Upon requesting additional services we shall provide you with pricing, list of information required and approximate terms of performance.

6.3. Upon purchasing of additional services you shall, at no cost to us, provide safe and timely access to your account, information, tools (including licenses) or materials that we may reasonably require to perform additional services. We shall not be liable for any delay or defect resulting from your acts or omissions.

6.4. If additional services are provided with defects, we shall correct any such defects upon notification from you.

7.1. All payments you made are handled by Stripe, operated by Stripe Payments Europe, Ltd having a place of business at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (https://stripe.com). Stripe may collect payment information from you, which will allow it to make the payments requested by you. Please note that we neither store nor process your credit card information. Stripe handles all the steps in the payment process on its website, including data collection and data processing.

7.2. Your account will be automatically charged 24 hours prior to the end of the current subscription term. If you wish to turn off further subscription auto-renewal, you should do it at least 24 hours before the end of the current period.

7.3. The subscription fee is paid in exchange for access to Lawzana features according to the subscription plan chosen.

7.4. The paid subscription fee is not refundable unless otherwise specified by this Terms.

7.5. When the subscription period ends and the subscription fee is not paid due to the fund's insufficiency your subscription shall be suspended.

7.6. All services outside subscriptions are prepaid and chargeable beyond the price of the subscription. The Setup fee is Free.

7.7. You acknowledge that we are entitled to adjust fees at any time without prior notice. All pricing changes shall not be retrospective.

8.1. We may, at our own discretion, limit the number of services available through the Website or refuse to provide the services without giving a reason. We may especially refuse to accept your order if: (1) the billing information you provided is incorrect or invalid, or we are otherwise unable to process the payment; (2) we suspect that order is fraudulent, or placed due to fraudulent activity; (3) your order is placed pursuant to a previous credit card dispute.

9.1 Communication Assistance: Lawzana provides communication assistance to help facilitate dialogue between users and law firms listed on our platform in the event of a dispute. This assistance is available at our discretion and is intended to aid in reaching an amicable resolution by providing a channel for open communication. Both parties must agree to participate in this process. Please note that Lawzana's role is limited to facilitating communication and we do not serve as a mediator or arbitrator. We do not guarantee the outcome of any discussions, negotiations, or resolutions reached as a result of this assistance. Details on how to request communication assistance will be provided upon reporting a dispute.

9.2 No Guarantee of Outcome: Lawzana serves as a platform to connect users with law firms. While we strive to list reputable firms, we do not guarantee the quality of services provided by any law firm nor the outcome of any legal proceedings. Users are responsible for selecting the appropriate law firm and should conduct their own due diligence.

9.3 Reporting and Review Process: Users may report issues or dissatisfaction with a law firm by contacting us through the provided contact methods on our platform. Upon receiving a complaint, Lawzana will initiate a review process, which includes gathering information from both parties and may take up to 30 days. The outcome of the review process could range from warning the law firm to removal from our platform, depending on the severity of the breach.

10.1 Service Limitations: Lawzana is not responsible for the actions, omissions, or the quality of services provided by law firms listed on the platform. Our role is limited to facilitating connections between users and law firms.

10.2 Cap on Liability: The total liability of Lawzana for any claims arising from the use of our service, whether in contract, tort, or otherwise, will be limited to the amount the user has paid to Lawzana for the service from which the claim arises within the 12 months preceding the claim.

11.1 Due Diligence: Users are encouraged to conduct their own research and due diligence before engaging a law firm, including reviewing the firm's history, credentials, and reviews from other clients.

11.2 Accurate Information: Users must provide accurate and truthful information when submitting complaints or reviews. Submitting false or misleading information may lead to account termination and legal action.

11A.1 Content Ownership: You retain all ownership rights to any content you upload, submit, post, or display on or through Lawzana, including but not limited to text, descriptions, photographs, images, logos, graphics, videos, and other materials (collectively, "User Content").

11A.2 License Grant to Lawzana: By uploading or submitting User Content to Lawzana, you hereby grant us a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display your User Content in any media formats and through any media channels, including but not limited to displaying such content on the Website, in marketing materials, communications to users, search engine results, social media, and any other platforms or services operated by us or our partners. This license includes the right to host, store, cache, reproduce, and distribute your User Content to provide and promote our services.

11A.3 User Content Warranties: You represent and warrant that: (a) you own all User Content you upload or submit, or you have obtained all necessary rights, licenses, consents, and permissions to grant the license described in Section 11A.2; (b) your User Content does not and will not infringe, violate, or misappropriate any third party's copyright, trademark, patent, trade secret, moral rights, privacy rights, rights of publicity, or any other intellectual property or proprietary rights; (c) you have the legal right and authority to grant the licenses set forth in these Terms; (d) your User Content complies with all applicable laws and regulations; and (e) you have obtained all necessary licenses for any stock images, photographs, graphics, or other third-party materials included in your User Content, including commercial use licenses where applicable.

11A.4 Prohibited Content: You must not upload or submit any User Content that: (a) infringes any intellectual property or proprietary rights of any third party; (b) contains unlicensed or unauthorized copyrighted content, including stock images used without proper licensing; (c) violates any applicable law or regulation; (d) is defamatory, obscene, pornographic, or offensive; or (e) contains malware, viruses, or any harmful code.

11A.5 Content Moderation and Removal: We reserve the right, but have no obligation, to monitor, review, edit, or remove any User Content at our sole discretion, at any time and for any reason, including if we believe it violates these Terms, infringes third-party rights, or is otherwise objectionable. We may remove or disable access to User Content immediately and without prior notice if we receive a valid takedown notice or believe that such content infringes intellectual property rights or violates applicable law. You acknowledge that we have no liability for any such removal or failure to remove User Content.

11A.6 User Content Indemnification: You agree to indemnify, defend, and hold harmless Lawzana Limited, its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to: (a) your User Content; (b) your breach of any representation or warranty in this Section 11A; (c) any claim that your User Content infringes or violates any third-party intellectual property rights or other rights; or (d) your violation of any applicable laws or regulations in connection with your User Content.

12.1 Notification of Changes: Lawzana reserves the right to modify these Terms at any time. Users are advised to review the Terms periodically for any changes. Changes will be effective as of the date they are posted on our website unless we specify a later date. We will make an effort to notify users of significant changes through an email or a prominent notice on our website, but it is the user's responsibility to check the Terms regularly for updates.

12.2 Acceptance of Changes: Continued use of the Lawzana platform after any changes to these Terms have been made will constitute acceptance of those changes.

13.1 Governing Law: These Terms are governed by the laws of Hong Kong, without regard to its conflict of law principles.

13.2 Jurisdiction: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

14.1. For the purpose of provision of services, Lawzana shall receive access to your third party accounts, to which you shall provide credentials during setup. Due to this, you grant us a limited, non-exclusive, non-transferable, non-sublicensable worldwide royalty fee license to access and use your third party account, content and information on your items listings, orders, deliveries and refunds available through such third party service solely for the purpose of fulfillment of these Terms.

15.1. All rights, copyrights, patents, trade secrets, trade dress, know-how, technical information, inventions, discoveries, improvements, ideas, concepts, discoveries, texts, images and other proprietary rights, and any derivative works thereof (including improvements) embodied in the Lawzana belong solely and exclusively to us.

15.2. "Lawzana" is our trademark and may not be used, copied, or imitated, in whole or in part, without our express prior written approval. Nothing in these Terms grant you right to use our trademarks.

15.3. Subject to your compliance with these Terms and upon registering with Lawzana, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Lawzana, its features, and service according to your subscription plan.

15.4. For the purpose of fulfillment of our obligations described herein, you hereby grant us worldwide non-exclusive, non-perpetual, non-transferable, non-sublicensable royalty free license to use and process the content of your accounts synchronized through Lawzana.

16.2. You represent and warrant that: (a) you are entitled to disclose your third party account login information to us and grant us access to your third party account, without breach of the terms and conditions that govern the use of respective third party service; (b) all User Content you upload, submit, or provide to Lawzana is either owned by you or properly licensed to you with the right to grant the licenses described in these Terms; (c) your User Content does not and will not infringe any third-party intellectual property rights, including copyrights, trademarks, patents, or other proprietary rights; (d) if creating or managing a law firm profile, you are duly authorized to act on behalf of the law firm and represent that all legal services provided through inquiries received via Lawzana will be handled by qualified legal professionals in compliance with applicable law and professional ethics rules; and (e) you have complied and will continue to comply with all applicable laws, regulations, and professional obligations in connection with your use of Lawzana; and (f) every Branch listed on your profile is a Qualifying Office under Section 4B.2; every Service Area is accurately labelled and satisfies Section 4B.3; every lawyer shown on your profile is a partner, member, director, shareholder or employee of the Firm and is accurately described, including their title, relationship with the Firm and principal Branch; no external counsel or other independent professional is shown as a Firm lawyer, Resident Lawyer or office affiliation; and all office, location and lawyer information you provide is accurate and consistent with current applicable public registers.

17.1. You will indemnify, defend, and hold harmless us, our employees, officers, directors, contractors, agents, and affiliates, from and against any and all claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with your: (1) access to or use of the Website and Lawzana; (2) User Content or any other content which you provide to us while using Lawzana; (3) violation of these Terms; (4) relationships with third party services, to which you grant us access; (5) infringement or violation of any intellectual property rights, copyrights, trademarks, or other proprietary rights of any third party, including claims related to unauthorized use of stock images or other copyrighted materials; (6) breach of any representation or warranty made by you in these Terms; (7) unauthorized practice of law or violation of professional ethics rules or regulations; or (8) any claims by third parties arising from your use of Lawzana or the services provided.

18.1. You agree that, to the maximum extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Lawzana is to stop using our Website and Lawzana.

18.2. To the maximum extent permitted by applicable law, Lawzana Limited, its employees, officers, shareholders, directors, agents, subsidiaries, affiliates, successors, suppliers, assigns or licensors shall not be liable for any indirect, special, incidental, punitive, exemplary or consequential damages or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, good-will, or other intangible losses, arising out of your access or use or inability to access or use Lawzana,, even if you have been advised of the possibility of those damages and even if a remedy fails of its essential purpose. This condition shall not limit our liability for death or personal injury caused by our gross negligence, fraud, or willful misconduct.

18.3. In no event, shall our aggregate liability exceed the amount you paid to us during the one year prior to the incident or USD300, whichever is higher.

19.1. "Force Majeure" means unforeseeable circumstances acts, events or occurrences that prevent us from providing Lawzana or our services you, including but not limited to terrorism, strikes, riots or civil commotion, war, flood, act of God, accident, fire, storm, interruption of power supply, electronic, communication equipment or supplier failure, civil unrest, statutory provisions, lockouts or third party service issues, and errors.

19.2. We shall have a right to, at our own reasonable discretion determine the existence of Force Majeure and take reasonable steps to inform you about it.

19.3. In the event of Force Majeure, we may without prior written notice and at any time: (a) suspend or modify any or all terms of the Terms of Service or Privacy policy to the extent that the Force Majeure makes it impractical or impossible for us to comply with them; or (b) take or omit to take all such actions as we consider to be reasonably appropriate in the circumstances with regard to us, you and other users.

19.4. In the event of Force Majeure, we shall not be liable to you in respect of any consequential, nonfinancial, direct or indirect damages.

20.1. The agreement concluded pursuant to these Terms shall be effective until terminated by either you or us. You may terminate these Terms at any time by the termination of your account.

20.2. Lawzana may terminate the agreement at any time without notice by suspension of your account, if you will fail to comply with these Terms.

20.3. In case of termination, you will remain liable for all amounts due up to, and on the date of termination.

21.1. If any part of these Terms is found to be invalid, illegal or unenforceable, it will not affect the validity or enforceability of the remaining text of these Terms.

21.2. The section titles in the Terms are for convenience only and have no legal or contractual effect.

21.3. Any failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21.4. Nothing contained in these Terms will be construed to create an employment relationship, partnership, principal and agent, or any other fiduciary relationship.

21.5. These Terms may be made available in multiple languages, however, the English version shall prevail, and will be considered as the authentic and official version.

21.6. These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions, as applied to agreements entered into and to be performed in Hong Kong by the Hong Kong residents.

21.7. You agree that any actions, disputes, causes of action or claims between us shall be settled through negotiations. If the agreement cannot be reached in negotiations you agree and hereby submit to the exclusive jurisdiction of Hong Kong District Court.

21.8. We always look forward to your opinion, so if you have any questions, suggestions, or comments, you can address them to [email protected]