Flow / Support / Team & Roles

Team & Roles

Invite members, assign permissions, organize groups, and manage ownership and access rules.

Admin & Billing · 4 min read

Team & Roles

Lawzana Flow supports multi-user teams with role-based access control. This guide covers inviting team members, assigning roles, and managing permissions.

User Roles#

Every team member has one of four roles, from most to least access:

Role Permissions
Owner Full access to everything, including billing, subscription management, and destructive actions (delete organization). Only one owner per organization.
Admin Manage team members, organization settings, workflows, integrations. Cannot access billing or delete the organization.
Member Access leads, matters, documents, contacts, drafting, and AI features. Cannot change settings or manage team.
Viewer Read-only access to matters they've been assigned to. Cannot create, edit, or delete anything.

Inviting Team Members#

  1. Go to Settings → Team
  2. Click Invite Member
  3. Enter the person's email address
  4. Choose a role (Admin, Member, or Viewer)
  5. Click Send Invitation

The invited person receives an email with a link to join your organization. If they don't have a Lawzana Flow account, they'll be prompted to create one.

Trial Invitations#

During your 14-day trial, you can invite up to 2 additional team members. These seats convert to paid seats when your subscription begins.

Managing Team Members#

Change a Member's Role#

  1. Go to Settings → Team
  2. Find the team member
  3. Click the role dropdown
  4. Select the new role
Note
Only Owners and Admins can change roles. You cannot promote someone to Owner without transferring ownership.

Remove a Team Member#

  1. Go to Settings → Team
  2. Find the team member
  3. Click Remove from the context menu
  4. Confirm the removal

Removed members lose access immediately. Their past activity (notes, uploads, changes) is preserved in the system.

Teams / Groups#

Organize team members into groups for easier management:

  1. Go to Settings → Teams
  2. Click Create Team
  3. Name the team and add members
  4. Designate a Team Lead if appropriate

Teams are useful for:

  • Assigning multiple people to matters
  • Filtering views by team
  • Department-based organization

Ownership Transfer#

To transfer ownership of the organization:

  1. The current Owner goes to Settings → Team
  2. Find the team member who will become the new Owner
  3. Select Transfer Ownership
  4. Confirm the transfer

The current Owner is demoted to Admin. There can only be one Owner at a time.

Permission Details#

What Each Role Can Do#

Action Owner Admin Member Viewer
View assigned matters
Create/edit leads
Create/edit matters
Upload documents
Use AI features
Create/edit drafts
Manage contacts
Invite team members
Manage settings
Configure integrations
Manage billing
Delete organization